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Tronix/Housekeeping/Customer Service

Customer Service

Data as of —
InboxMessages: …Last sync: …Last scrape: …Last message received: …
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WSD

Legend: red = needs a human reply/action green = no action needed✓ AI draft reply ready26.0h Waiting in red = past the 24h reply SLA

Waiting on us, then waiting on the buyer

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Response time

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Amazon's own Buyer-Seller Contact Response Time: not captured. The Account Health scrape reads ODR, shipping performance and policy compliance, not this metric, so no number is shown here.

Feeding Crons

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Data Provenance

Click a card for the full provenance detail.

Seller Central buyer-message inbox (WSD) — Seller Central's own messaging JSON API, read on the Mac over CDP :9222: every page of the thread list, then each conversation by SC's case id. GETs only — nothing is marked read (#17792).SOURCE⤢Seller Central buyer-mess…Seller Central's own messaging JSON API,read…Inbox sync: tronix-sync-cs-messages — 9:15am + 6:15pm AST · scripts/tronix-sync-cs-messages.sh → POST /api/admin/tronix/cron/sync-cs-messages (ingestCsInbox). The only cron that makes this wedge's data newer, so the only one its freshness reads (#17794). Its last steps draft replies with the Mac LLM (tronix-sync-cs-ai-drafts) and translate each non-English buyer message once into English (cs_message_translations, #17796).PIPELINE⤢Inbox sync: tronix-sync-c…9:15am + 6:15pm ASTSTORE⤢tronix.db · cs_messagesOne row per conversation (sc_case_id)with it…24h reply SLA: tronix-sync-cs-messages-sla — Hourly at :25 · GET /api/admin/cron/cs-messages-sla-scan · a buyer waiting 24h or more makes the run degraded and opens one Needs-you ticket for that thread (#17793).PIPELINE⤢24h reply SLA: tronix-syn…Hourly at :25Warm Closing: tronix-customer-service-answer — Every 4h on the Mac · holds substantive threads for Approve & Send below, and sends only the canned closer to a thank-you, only while the owner switch reads tronix (the send script re-checks, #17798). It reads no new inbox data.PIPELINE⤢Warm Closing: tronix-cust…Every 4h on the MacReply guide + knowledge base (#17795) — cs_reply_guide (edited in the right column) · cs_knowledge (eBook pages in 7 languages, Attributes claims, product-context specs; scripts/tronix-cs-digest-knowledge.ts, on demand) · past answered threads → every AI draft. cs_reply_learning records each sent reply.SOURCE⤢Reply guide + knowledge b…cs_reply_guide (edited in the rightcolumn)This View — /admin/tronix/housekeeping/customer-service · GET /api/admin/tronix/customer-serviceVIEW⤢This View/admin/tronix/housekeeping/customer-serv…

Docs & References

Agent Brief
docs/tronix/wedges/customer-service.md
References
None.

Edit agent brief — docs/tronix/wedges/customer-service.md

Markdown. Saved to the DB (wedge_docs) live — no deploy. This is the brief handed to dispatched agents.

Reply guide

Every AI draft is written to this guide, in the buyer's language, from the knowledge base below.

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Knowledge base

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Sent replies (learning record)

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