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Tronix/Housekeeping/Customer Service

Customer Service

Data as of —
InboxMessages: …Last sync: …Last scrape: …Last message received: …
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WSD

Legend: red = needs a human reply/action green = no action needed✓ AI draft reply ready

Open + Closed

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Feeding Crons

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Data Provenance

Click a card for the full provenance detail.

Seller Central Message Center — sellercentral.amazon.com/messaging — CDP-scraped (no REST API). WSD inbox scraped 2×/day; 321-account inbox (chalk messages) scraped session-isolated via tronix-sync-321-cs-messages.sh — #12890.SOURCE⤢Seller Central Message Ce…sellercentral.amazon.com/messaging —CDP-scra…Buyer Messages: tronix-sync-cs-messages — 2×/day 9:15am + 6:15pm AST · /api/admin/tronix/cron/sync-cs-messages → tronix.db.cs_messages (#12852 split-brain: CDP on Mac, server-side UPSERT, replaces retired amz-buyer-message-scan #13751).PIPELINE⤢Buyer Messages: tronix-sy…2×/day 9:15am + 6:15pm ASTSOURCE⤢amazon.db source tablesbuyer_messages only (negative feedback →Mark…Unify: tronix-sync-customer-service — POST /api/admin/cron/sync-tronix-customer-service → tronix.db.customer_service_cases (type='message' filter on read #12137; per-account tag 'wsd'/'321' #12587)PIPELINE⤢Unify: tronix-sync-custom…POST/api/admin/cron/sync-tronix-customer-ser…tronix.db · customer_service_cases — One row per buyer message, tagged by account (WSD vs 321). Account column filters to the 321 section — cs_messages.account stamped by the per-account scrape (#12890); honest-empty until a 321 row lands.STORE⤢tronix.db · customer_serv…One row per buyer message, tagged byaccount…This View — /admin/tronix/housekeeping/customer-service · GET /api/admin/tronix/customer-serviceVIEW⤢This View/admin/tronix/housekeeping/customer-serv…

Docs & References

Agent Brief
docs/tronix/wedges/customer-service.md
References
None.

Edit agent brief — docs/tronix/wedges/customer-service.md

Markdown. Saved to the DB (wedge_docs) live — no deploy. This is the brief handed to dispatched agents.
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